Most orders go through these 4 phases: Processing - - Sent to
Warehouse - - In the Shipping Process - - Shipped.
Once you order, we carefully check to make sure you're the person using your credit
card or gift certificate.
While we're doing this, or if we're waiting for you to send in other forms of payment,
your order is Processing. You can cancel your order
within the first 15 minutes of processing.
Once we have verified your payment, your order is Sent to Warehouse
to be fulfilled.
An item that is In the Shipping Process cannot be
cancelled because it is being picked from the shelves, packaged, and stacked on
the loading dock.
If your item is in stock, your order will be Shipped
within 1 to 2 business days.
We are making every effort to ship your product to you as soon as possible. Unless
your item is on pre-order, our supplier has not given us an expected arrival date.
We'll send you eMails updating you on the status of your order. You may cancel any
item that is not in stock up to the day the product ships by clicking on 'cancel
item' from within your order summary.
A request has been made to cancel this item. Sometimes items enter the shipping
process before we can cancel them. We'll eMail you within 7 to 10 business days
(holidays and weekends excluded) to let you know if we can honor your request.
Your order for this item has been cancelled. You will not be charged for it.
A RMA (Return Merchandise Authorization) number has been issued for this item. We
are waiting for the item to be received into our warehouse.
The returned product has been received into our warehouse and your credit or replacement
order will soon be processed. Your credit information can be viewed by clicking
on the Detailed Billing Summary link. If you requested a replacement, you will receive
an email with the new order number when it is created.
A claim has been submitted for this line item.
Your claim was approved. Your credit information can be viewed by clicking on the
Detailed Billing Summary link. If you have requested a replacement product, you
will receive an email with the new order number when it is created.
After a thorough investigation of your claim request, the claim has been denied
due to one of the following reasons: refusal/undeliverable, delivery address correct,
item still in transit, returns issue, weight of the package, or the order is older
than 90 days.
Gift certificate orders only:
Your gift certificate or coupon has been applied towards this order.
This gift certificate has been eMailed or mailed to the recipient you indicated.