Express Technology Incorporated
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 Need help using ETIexpress.com?
Click on the topics below or use the search box to find answers. If you don't find what you're looking for here, contact one of our Customer Service staff for fast and friendly assistance.
Order Status
Has my order shipped?
How do I track my order?
When will my backorder arrive?

Please call Express Technology Incorporated immediately to cancel either your order or to make modifications.

Questions about Order Status
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.

When searching for products, you can save the product you searched for to what is called your favorites list. Products will remain in your favorites list for up to 1 year.

Please note that when you checkout as a guest, you create a one-time order, not attached to any MyAccount. Your guest order can never be attached to any MyAccount, whether you have a MyAccount at the time of your guest checkout, or whether you create a MyAccount in future.

Shipping/Delivery

First, check the tracking information on your order and make sure that you've received a box for each tracking number. If you have all the boxes, but still can't find the item, search through the packing material in the boxes to see if they are really empty. If you still can't find the item, contact Customer Support.

Products are sold according to the descriptions shown in their listing. If the product you received is different than described or shown in our photo and you wish to return it, please read our return policies and contact our returns staff to request a Return Merchandise Authorization (RMA).

When will my order ship?

ETIexpress.com automatically computes and displays shipping charges whenever you place an item in your shopping cart and select to proceed to checkout.

Can I track my package?
Pricing and Billing
What are my payment choices?
When will my credit appear on my account?

For any billing questions whatsoever, please contact Express Technology Incorporated immediately using the contact us link at the bottom of every page.

Do I have to pay sales tax?
Buyer's Guide

We have multiple ways to search for your product online including "Find A Part", "Advanced Search", our product catalogs as well as our main search bar at the top of every page.

If you can't locate the part you want using our online tools, please drop us a line at (phone number), email websales@ETIexpress.com, or contact one of our live chat operators for prompt assistance.

Enter your code in the box and proceed with checkout to apply your discount.

Which brands of product are available?
Questions about the mobile website?
Returns
How do I return my product?
I received the wrong product.
What is the return policy?
Cookies
What are cookies?
How do I enable cookies within my browser?
How do I delete cookies stored on my machine?
ETIexpress.com Promises
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Customer Service
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 Is your question answered?
At the bottom of our Help pages you'll find a blue box offering a quick link back to this Help Home page in case your question wasn't answered.
Disclaimers
  • Express Technology Incorporated is an independent spare parts supplier and is not affiliated with HP, Dell or IBM.
  • HP, Compaq, Dell & IBM are each registered trademarks of their assocated companies.
  • All marks are the sole property of the company they represent.
  • All materials in this site are copyright under domestic and international copyright laws - Express Technology Incorporated.
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